Counseling is a a collaborative relationship between a trained mental health provider and a client that enables the client to identify goals, to gain insights, learn tools and strategies, gain support and strengthen their self awareness.

The counseling process enables the client to experience personal growth during challenging times in life. Working with a counselor will provide clients the opportunity to explore thoughts and feelings to gain a deeper understanding of themselves in order to make meaningful choices and gain skills and tools to face and overcome challenging life circumstances.

Because counseling is a process and not a one-off activity, clients should expect to commit to at least 5 sessions to reap the benefits of this process.

It is important to recognize that counseling is a process and not a one time activity. Each person goes through the process with a different time frame. However for common mental health issues best practice is to give yourself between 5-10 sessions. If you have a specific time frame please feel free to share that with your therapist. This will enable both of you to work on achievable goals.

The first session is what is called an intake session. In this session the therapist will seek to get to know you as a person. The purpose is to build a relationship based on empathy. This session in important to discover your purpose for seeking help at this time and if you have specific outcomes or time frames in mind. If you don’t that is ok too, the therapist has been trained to explore that with you.

Subsequent sessions will focus on understanding the issues that you are presenting and working together with you and supporting you towards your desired outcomes.

All counseling should end with a termination session. When you feel ready, you and your therapist can discuss ending your counseling relationship. This session will be both a feedback session and an opportunity to consolidate and celebrate the gains made through this process. Your therapist will also use this session to give you their feedback on your process together and make recommendations for ensuring you do not lose what you have worked hard to gain.

If you feel stuck in your life whether it is with a situation or in a relationship, counseling is especially helpful.

Counseling is also beneficial for anyone who would like to understand more about themself, their relationships ,and their life experiences. Through counseling, you may gain awareness and insights and develop new perspectives. Counseling is a safe space to process and discuss your thoughts and feelings that cannot be shared anywhere else. You will learn tools to manage difficult emotions and develop coping strategies to make peace with painful experiences.

The goal is for you to be empowered at handling issues whenever and wherever they arise and for you to live a meaningful life that is authentic to you as a person.

Humankind’s counseling team consist of interns, professional counselors, art therapist and clinical psychologist.

Trainees:
- Our trainees are individuals who have completed all their academic training, internal practicum hours and are now collecting their clinical hours towards professional licensing.
- Our trainees come from different backgrounds and life experiences but they share our values and mission. All interns are enrolled in accredited universities at a Master’s level in either Counseling or Clinical Psychology.

All counseling conducted by interns are supervised by our team of professionally registered counselors. Humankind is committed to delivering the best counseling services with the utmost professional and ethical conduct.

Professional Counselors:
- Professional counselors help clients identify goals and potential solutions to problems which cause emotional turmoil; seek to improve communication and coping skills; strengthen self-esteem; and promote behavior change and optimal mental health;

Clinical Psychologist:
- A clinical psychologist is a psychologist who is a specialist in mental health.
- They have undertaken specialized training in the assessment, diagnosis, formulation, and psychological treatment of mental health, behavioral, and emotional disorders for both children and adults.

Art Therapist:
- Art therapists are master-level clinicians who work with people of all ages across a broad spectrum of emotional and behavioral challenges.
- Art therapists work with adults and children who are challenged with medical and mental health problems, as well as individuals seeking emotional, creative, and personal growth.

You do not need to be good an art to benefit from art therapy, the point of art therapy is not to make good art but to use art as a means of expression and art making process to heal and grow.

Who will be helping me:

You have the option to choose between trainee, a professional counselor, an art therapist or a clinical psychologist. Please indicate your choice on your intake (registration) form. This enables our community counseling manager to match you appropriately.

All trainee and counselors/clinical psychologist are trained and supervised to work with a variety of issues. Professional counselors and clinical psychologist will have the most experience with issues like trauma, anxiety and clinical depression.

If you are seeking couple or family counseling you will need to see either a trained counselor or a professional counselor.

Counseling is a relationship of trust and it is important that you feel comfortable with your counselor. If you start the process and you feel your counselor isn't a good fit for you, please do share your concerns openly with your counselor. He or she cares that you feel helped. Being transparent with your needs and concerns is essential to ensuring the best outcome.

However if you feel a different counselor is needed you are free to choose another counselor for your subsequent appointment. Please inform your current counselor so that your forms can be transferred. If you do not inform you will need to re-fill a new intake form.

Whatever the case may be, we don’t want you to feel stuck with a process that is not helpful to you, you can always reach out to our Community Manager at communitycounseling@humankind.my if you need assistance.

We believe that paying for fees for counseling indicates a commitment to personal growth and in an important part of taking positive action. We are on mission is ensure we can provide affordable mental health services for the everyone. We have different options for you to choose from based on your needs and financial ability.

Individual Counseling Sessions - 50 minutes
- Trainee Counselors: Fees are RM50 per-session.
(If for financial reasons you are unable to pay RM50 per session, please let us know what you are able to afford. It is our policy not to turn anyone away based for financial reasons).
- Professional Counselors, Art therapist and Clinical Psychologist are RM150 per-session.

Package rates are also available:
- 5 sessions with an intern for RM200
- 5 sessions with a professional for RM675

Couples Counseling - 90 minutes
- Professional counselors are RM 220 per session.

If you are facing a payment issues, you can make manual payment by following these steps >> { click HERE }.

All sessions are strictly by appointment only.

Depending on your chosen/assign counselors availability, you can schedule a counseling session from Monday to Sunday, 9:00 AM to 9:00 PM.

Last appointment is at 8:00 PM. This applies to both online and in person counseling.

You will get a response from your counseling within 24-hours if it is a working day.

If there is a waitlist or if your choice of counselor is unavailable you will also be notified.

We offer both In-person counseling as well as online.

As a mental health organization our systems are designed to protect your privacy.

Yes, the content of your in-person and online counseling sessions is confidential. Therapists are bound by ethical and legal obligations to maintain your privacy. However, there are exceptions in cases of imminent harm to yourself or others, or when required by law.

We understand that sometimes, urgent situations can arise between your scheduled sessions, and it's essential to know where to turn for support:

- If you or someone you know is in imminent danger, please don't hesitate to contact your local emergency services, head to the nearest police station, or visit the nearest hospital.

- Reach out to crisis hotlines and local mental health resources, which are available 24/7 to provide immediate support during difficult times. You are not alone, and there are people ready to help you.

- During your first session, your therapist can provide you with information on crisis hotlines and local resources. They will offer guidance to ensure you have access to the assistance you may need.

- Please keep in mind that while your therapist is here to support you, they may not always be able to respond immediately during a crisis. In such moments, it's important to prioritize your safety by reaching out to the appropriate emergency services or crisis hotlines. Your therapist will continue to provide you with ongoing support during your scheduled sessions, helping you navigate these challenging times.

- Strictly no cancellation and refund policy.

- You have the flexibility to reschedule your session as long as it's done with at least 48 hours' notice. In cases where rescheduling is necessary within a 48-hour window, you may submit an appeal to our community counseling email at [communitycounseling@humankind.my](mailto:communitycounseling@humankind.my)

In-person counseling sessions involve face-to-face meetings with therapist. This differs from online sessions, where therapy is conducted through digital platforms or video calls. In-person sessions offer a more personal and immediate connection with your therapist, while online sessions provide greater flexibility and accessibility.

In-person counseling can provide a safe and supportive environment for individuals who prefer in-person interactions. It allows for non-verbal communication cues, deeper connections, and a dedicated space for therapy, which some people find more beneficial for their mental health needs.

The location for your in-person counseling session depends on the availability of your counselor. Currently, we have three locations:

- Kedai KL, Mahsa Avenue

- Menara KEN, TTDI

- Menara UOA, Bangsar

More detailed info here https://www.humankind.my/our-locations

Please indicate in our intake form which of our locations you would prefer.

Yes, the content of your in-person and online counseling sessions is confidential. Therapists are bound by ethical and legal obligations to maintain your privacy. However, there are exceptions in cases of imminent harm to yourself or others, or when required by law.

We understand that sometimes, urgent situations can arise between your scheduled sessions, and it's essential to know where to turn for support:

- If you or someone you know is in imminent danger, please don't hesitate to contact your local emergency services, head to the nearest police station, or visit the nearest hospital.

- Reach out to crisis hotlines and local mental health resources, which are available 24/7 to provide immediate support during difficult times. You are not alone, and there are people ready to help you.

- During your first session, your therapist can provide you with information on crisis hotlines and local resources. They will offer guidance to ensure you have access to the assistance you may need.

- Please keep in mind that while your therapist is here to support you, they may not always be able to respond immediately during a crisis. In such moments, it's important to prioritize your safety by reaching out to the appropriate emergency services or crisis hotlines. Your therapist will continue to provide you with ongoing support during your scheduled sessions, helping you navigate these challenging times.

- Strictly no cancellation and refund policy.

- You have the flexibility to reschedule your session as long as it's done with at least 48 hours' notice. In cases where rescheduling is necessary within a 48-hour window, you may submit an appeal to our community counseling email at [communitycounseling@humankind.my](mailto:communitycounseling@humankind.my)

What do I need for my online session?
- There is no need to download any software.
- You will need to have a private space, for example a room, where you can have the session without interruption.
- You will also need to have a stable and strong internet connection. Please ensure your device has both voice and video facilities.
- Please turn on your camera for your session.

What if I didn’t receive a link or cannot connect to my link?
- If you are unable to connect to the link provided to you, please email your counsellor immediately to inform them. If you are unable to reach your counselor please email communitycounseling@humankind.my

What if I get disconnected during my session?
- Use the same link provided by your counsellor. You will automatically rejoin the session.

Do i need to turn on my video camera?
- Yes, online counseling is conducted with the camera turned on. We are unable to work with clients without video access.

Yes, the content of your in-person and online counseling sessions is confidential. Therapists are bound by ethical and legal obligations to maintain your privacy. However, there are exceptions in cases of imminent harm to yourself or others, or when required by law.

We understand that sometimes, urgent situations can arise between your scheduled sessions, and it's essential to know where to turn for support:

- If you or someone you know is in imminent danger, please don't hesitate to contact your local emergency services, head to the nearest police station, or visit the nearest hospital.

- Reach out to crisis hotlines and local mental health resources, which are available 24/7 to provide immediate support during difficult times. You are not alone, and there are people ready to help you.

- During your first session, your therapist can provide you with information on crisis hotlines and local resources. They will offer guidance to ensure you have access to the assistance you may need.

- Please keep in mind that while your therapist is here to support you, they may not always be able to respond immediately during a crisis. In such moments, it's important to prioritize your safety by reaching out to the appropriate emergency services or crisis hotlines. Your therapist will continue to provide you with ongoing support during your scheduled sessions, helping you navigate these challenging times.

- Strictly no cancellation and refund policy.

- You have the flexibility to reschedule your session as long as it's done with at least 48 hours' notice. In cases where rescheduling is necessary within a 48-hour window, you may submit an appeal to our community counseling email at [communitycounseling@humankind.my](mailto:communitycounseling@humankind.my)