Rescheduling

We understand that schedules can change. If you need to reschedule your therapy session, please kindly review our policy below;

Rescheduling Policy

  • Less than 48 hours before your session: We have a no refund and no rescheduling policy. However, if it’s an emergency situation, you may contact your therapist via email to check if an exception can be made.

  • Keeping Your Appointment: If this session is part of your therapist’s treatment plan, we encourage you to keep it, as rescheduling may affect your treatment progress.

  • More than 48 hours before your session: You may reschedule your appointment at any time (if it is more than 48 hours before your session) by following the steps below.

How to Reschedule

(If Outside of 48 Hours)

Step 1: Click the “Rescheduling Appointment (No Cancellations)” button below from the initial confirmation email we have sent to your email.

Step 2: After that, you will be able to view your therapist’s next available slots.
Step 3: Select your new appointment time and click Confirm.

If you have any questions, please reach out to us at +60 12-235 5463 or communitycounseling@humankind.my.

FAQs

Can I cancel my appointment instead of rescheduling?

Yes, you can cancel your appointment, but no refund will be provided due to our no refund policy.

  • If your appointment is more than 48 hours away, you may reschedule it.

  • If it is within 48 hours, it will be marked as a no-show/missed session, and you will need to schedule a new session with your therapist.

What if I need to reschedule within 48 hours due to an emergency?

We have a strict no refund and no rescheduling policy for sessions within 48 hours. However, if it’s an urgent situation, you may contact your therapist via email to request a one-time exception.

How do I find my therapist’s next available slot?

Once you click the “Rescheduling Appointment (No Cancellations)” button from the initial confirmation email we have sent to your email., you will see your therapist’s next available times.

Will rescheduling affect my treatment progress?

Possibly. If this session is part of your therapist’s treatment plan, missing or rescheduling it could impact your progress. We encourage you to keep your scheduled sessions whenever possible.

Contact Us

Hours
Monday–Sunday
9am - 9pm

Email
communitycounseling@humankind.my

WhatsApp
(+60 1)2-235 5463

Locations
Check All Our In-Person Locations.
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